Raymond Johnston, Regulatory Law and Pensions Solicitor
What’s your normal role in Edwards & Co.?
My normal work consists of assisting current police officers with ill health retirement and injury on duty issues. Often this extends to dealing with reduction in pay issues and attendance management procedure due to the duration of time an officer has been on sick leave. I also assist retired officers who were injured in the execution of their duty apply for retrospective injury on duty award. I act in a number of Judicial Review cases and have experience representing clients at various forms of Tribunals.
Have you been able to keep working through lockdown?
Yes, I have remained busy during lockdown with file reviews, progressing cases where possible and communicating with clients.
How is your work different now?
My regular practice involves a considerable amount of time spent with face to face interaction with clients. At this time, such interaction is not possible, however there are many other channels of communication open to keep in contact with clients.
What is Edwards & Co. doing (in your area of work) to make sure clients are still looked after?
The reality is that many cases cannot proceed at this time due to lockdown measures. Hopefully lockdown measures won’t need to continue much longer and a normal course of business can resume. Clients largely appreciate the unique set of circumstances we all find ourselves in. However, being able to communicate with clients is key at this time. Equipment has been provided to enable remote access to facilitate working from home and telephone calls to reception are being fielded and details communicated to respective fee earners. This all helps keeping lines of communication open.
What’s the hardest part about the current restrictions?
Undoubtedly the hardest part about the current restriction is not being able to visit family and friends. Zoom calls are great, but don’t properly fill that void. The hardest part from a work perspective is realising there are some things you can’t do anything about. COVID-19 has impacted on lives and jobs all around the world. Stop worrying about things you can’t change and focus on things you can.
Are there any benefits?
Avoiding sitting in traffic, relaxed work attire and having my dog as company all day. I started learning to play the guitar, but was soon reminded why I gave it up last time around. I have learnt that I’m capable of performing more admin tasks that I thought – I’m sure this will come as a welcome surprise to my assistant Hannah upon our return to a normal working environment.
What are you looking forward to most when things get back to normal?
I’m looking forward to catching up with family and friends. Meeting face to face with new clients. Informing existing clients that their case has concluded. Walking the corridors of the office catching up with colleagues and getting a coffee from our friends at the Dark Horse.
Contact Raymond Johnston on: firstname.lastname@example.org